Returns

Our aim is to get your frame at the lowest price and in perfect condition. We offer a 28 day satisfaction guarantee, if you're not pleased with your purchase, we'll be happy to refund or exchange your frame.

1. All products must be returned with any unused warranty cards, instruction booklets, cleaning cloths and case where applicable.
2. Always include a proof of purchase with your return.
3. Before returning an item, please contact Framedindulgence.com for a returns authorisation number. The returns authorisation number must accompany any returned item; an item that is not accompanied by a returns authorization number may not be accepted.
4. You must request a returns authorization number no later than 14 days from delivery date.
5. Returns should be sent by a track-able service to: Returns department, Framed Indulgence, 190 Dukes Road, Glasgow, South Lanarkshire, G73 5AA, United Kingdom.

If upon receipt of your frame you discover that it has been damaged during shipping, contact Framed Indulgence within 48 hours.

All prescription frames and sunglasses have a manufacturer's warranty against defects, which is one year from the date of purchase.

Customer satisfaction is the top priority of Framed Indulgence, with every purchase we aim to provide a level of service that not only meets but exceeds your expectations and results in an excellent shopping experience. Every frame we sell is 100% authentic and supplied to us directly from the manufacturer.

All frames purchased have a 28 day satisfaction guarantee, if you're not pleased with your purchase, we'll be happy to refund or exchange your frame. Frames must be returned within 28 days and the frame must be in its original condition. Customers will be responsible for the return shipping cost and ensure the item is returned in a re-saleable condition. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. It can take up to 3 business days to process your return after we receive your frame.

Prescription lenses are bespoke special orders. We guarantee that your prescription lenses are 100% accurate and prior to leaving Framed Indulgence all lenses pass a stringent quality control inspection.

We are sure you will be delighted with your prescription lenses. For your peace of mind we will even guarantee that if your prescription lenses are not as requested we will re-glaze your lenses at no additional cost to you and cover the return postage costs. As all prescription lenses are bespoke special orders, they are non refundable.

Please note that no lens is competely scratch proof and rough handling can still create surface scratches.